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Frequently asked questions
What is residential keyholding
Data and security
Account and support
Our keyholding service securely stores keys for your home. We attend alarm activations and emergencies.
If you are locked out or lose your keys the expense of changing modern high security locks like for example Banham is considerable, with all the locks required to be drilled out and replaced to gain access.
With keyholding your spare set can be despatched to open your door.
Your keys are protected within our high-security keyholding hub secured within a Grade 4 Fichet-Bauche safe for maximum protection and peace of mind.
Only your unique private security detail can authorise the release of your keys.
Fast, dependable dispatch ensures your keys are available whenever and wherever you need them — day or night.
Our scheduled door opening service allows trusted access to your property at pre-arranged
times. We can let in approved contractors, maintenance teams, cleaners, guests, or property
agents, ensuring secure and controlled access without you needing to be present.
Scheduled door opening SDO, or timed door opening allows subscribed clients to book date and time pick for home visitors without you having to be at home.
This is a pay as you go service through your direct debit mandate.
Surveyors
Contractors
Housekeepers and a change of staff, issuing new sets of keys.
Guests
Property designers and architects.
Deliveries and inspections
Subscribers enjoy simple, intuitive control of their keys through an easy-to-use interface. With just a few clicks, keys can be securely delivered to your home or any location of your choice — whenever you need them.
Reliable, secure, and professionally managed access — without needing to be there yourself.
No waiting on the phone to call centers, or annoying hold music. Designed for high security and client convenience.
We are the world's most technology orientated keyholding company. We have a super easy to use dynamic emergency or booking system that uses various ground breaking security elements to protect you and our systems against bad actors.
Registration is secure with split data and MFA phone and email verification.
We never keep any information about properties, vehicles or subscribers with your held set of keys. These are held with a simple number tag and this is changed each time keys are requested along with other security protocols.
Booking is protected by assigning your keys with a unique MFA API process and mobile UI through the highest security AES 256-bit encryption.
We can grant access to pre-authorised individuals only, including contractors, utility engineers, cleaning staff, estate agents, guests, or other approved contacts you specify in advance.
All access requests are strictly verified against your approved authorisation bookings using your 6 digits security ID and other security elements of proof. No entry is
granted without prior confirmation and identity verification in line with your instructions.
Yes. Provided the request is pre-authorised and verified, we can carry out vehicle movements without you being present, including transfers, servicing drop-offs, or secure relocation.
Airport delivery or collection, Car valeting, Hotel drop off or collect, Office drop. With all central London and to Heathrow Airport covered.
If your alarm is triggered or an emergency occurs, our response team will attend immediately, secure the property, and follow agreed escalation procedures, including contacting emergency services if required.
Yes. Our keyholding, vehicle access, and scheduled entry services operate 24 hours a day, 365 days a year across London.
Simply subscribe and it's all automatic with a setup and go in minutes.
Or contact us to arrange a consultation. We will assess your requirements, set up your secure keyholding profile, and define authorised access and vehicle movement procedures tailored to your needs.
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